General Terms and Conditions

These GTC govern two types of services: (a) individual software development services and related services (§§ 2–11), and (b) the purchase and use of COSIC standard software products such as NEAT or MANTIS (§§ 12–18). §§ 7, 8 and 19 apply to both types.

Deviating conditions of the customer shall only apply if COSIC has expressly agreed to them in writing. If the customer is a consumer, the mandatory consumer protection provisions of their country of residence take precedence over these GTC.

The Contractor provides individually agreed software development services. The type and scope of services are determined by the respective offer or service description.

Offers by the Contractor are non-binding. A contract is concluded through written order confirmation or by commencing the provision of services.

The Client shall provide all information, access, and materials required for the provision of services in a timely manner. Delays due to lack of cooperation shall not be attributable to the Contractor.

Remuneration is based on the agreed offer. Unless otherwise agreed, invoices are due within 14 days of the invoice date without deduction. For software products sold via the shop, the following applies: stated prices are final prices; the contracting party and issuer of the invoice is FastSpring Inc. as Merchant of Record, which collects and remits any applicable VAT or sales tax. COSIC is not registered in the Swiss VAT register and does not itself charge VAT.

Upon full payment, all intellectual property rights to the software individually created for the Client – including source code, documentation, and related materials – shall be transferred to the Client. The Client may use, modify, and reuse these works without restriction.

Excluded from this are general tools, libraries, and reusable components that the Contractor has developed independently of the assignment or uses across projects. The Client receives a perpetual, non-exclusive right to use these components within the scope of the delivered project. The Contractor may reuse these components in other projects.

Until full payment, all rights remain with the Contractor.

COSIC warrants that the software fulfils the agreed or described functions upon delivery. Defects must be reported once discovered; COSIC has the right to rectification. No warranty is provided for defects caused by modifications by the customer or third parties.

For individual development services (§§ 2–11) rendered to businesses, the warranty period is 6 months from delivery. For the purchase of software products (§§ 12–18), the statutory warranty period applies; towards consumers it is at least two years and is not shortened by these GTC.

The liability of COSIC is limited to intent and gross negligence. Insofar as COSIC has acted neither intentionally nor with gross negligence, liability for lost profits and consequential damages is excluded and the liability amount is limited to the remuneration paid for the service concerned.

These limitations do not apply in cases of intent or gross negligence, personal injury, fraudulent concealment of a defect, assumption of a guarantee, or to the extent of mandatory statutory liability, in particular under product liability law or the corresponding law at the customer’s place of residence.

Where software is provided free of charge (free version, beta or test versions), COSIC is liable only for intent and gross negligence; beyond that, the degree of liability is to be assessed leniently pursuant to Art. 99 para. 2 of the Swiss Code of Obligations. Mandatory statutory liability provisions remain unaffected here as well.

Both parties undertake to keep confidential information of the other party secret and to use it exclusively for contract fulfilment. This obligation continues after the end of the contract.

The Contractor processes personal data exclusively within the framework of the Swiss Data Protection Act (DSG) and, where applicable, the GDPR. Details are regulated by a separate data processing agreement if required.

Contracts with a fixed scope of services end upon fulfilment. Ongoing contracts may be terminated by either party with 30 days' notice at the end of the month. The right to extraordinary termination for good cause remains unaffected. Services already rendered must be remunerated in any case.

In addition to custom software development, COSIC offers proprietary software products (e.g. NEAT) for purchase. Upon purchase, the customer receives a non-exclusive, non-transferable, time-limited licence pursuant to § 13 and the applicable licence terms.

The software is provided as a digital download. Activation is performed using a licence key delivered via email after purchase.

The free version is limited to a restricted number of files. A full licence removes this limitation.

Software products are offered as a time-limited licence with a term of twelve months from activation. This is not a subscription: the licence does not renew automatically and no recurring payments arise.

No cancellation is required, as the licence ends automatically when the term expires. To continue using the paid features, the customer purchases a new licence. COSIC may send an email reminder before the term ends.

Prices for new licences may change. The price stated at the time of purchase applies; a licence already purchased is not affected by later price changes.

Perpetual licences have not been offered since 28 July 2026. Since 3 August 2026, licences are granted exclusively as time-limited licences pursuant to § 13; subscriptions with automatic renewal are no longer offered. If you purchased a perpetual licence before these dates, it remains fully valid and continues indefinitely; your rights under such a licence are not affected by these changes.

Payment processing is handled by FastSpring Inc. as Merchant of Record. FastSpring is responsible for billing, tax collection, and payment processing. By purchasing, you accept FastSpring's terms and conditions.

As a consumer residing in the European Union or the United Kingdom, you are generally entitled to withdraw from the contract within 14 days without giving any reason (Articles 9 et seq. of EU Directive 2011/83/EU on Consumer Rights, and the UK Consumer Contracts Regulations 2013).

Waiver of withdrawal right for digital content: By completing the purchase of a software download (e.g. NEAT), you expressly consent that the provision of the digital content begins immediately, i.e. before the end of the 14-day withdrawal period. You simultaneously acknowledge that you lose your right of withdrawal as soon as the provision of the content begins. This express consent is captured and logged in the FastSpring checkout. Legal basis: Article 16(m) of EU Directive 2011/83/EU and Regulation 37 of the UK Consumer Contracts Regulations 2013.

Customers residing outside the EU and the UK have no statutory right of withdrawal for digital software downloads, unless their national law provides otherwise. Refund requests will nevertheless be considered under our goodwill policy (see §17).

To exercise your right of withdrawal or to request a goodwill refund, contact FastSpring customer service or reach out to us directly via <a href="#" class="email-link" data-e="aGV5QGNvc2ljLmV1">[E-Mail]</a>.

Refund requests are processed via FastSpring within 14 days of purchase. After this period, refunds are only granted for demonstrable technical defects that cannot be resolved. The customer’s statutory warranty and withdrawal rights remain unaffected by this goodwill policy.

For time-limited licences, a refund relates to the purchased term. Usage periods already elapsed are not refunded.

The Software uses open-source components under permissive licenses (MIT, BSD, Apache 2.0). Default AI models are commercially usable (Apache 2.0 / MIT). All AI models used by the Software are licensed under permissive open-source licenses (Apache 2.0, MIT) and are free for commercial use. Details are available in the integrated handbook.

Swiss law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer residing in the European Union, the EEA or the United Kingdom, they retain the protection of the mandatory provisions of their country of residence; this choice of law does not deprive them of that protection.

The place of jurisdiction is Rheinfelden AG, Switzerland. For consumers, the statutory places of jurisdiction apply; in particular, they may sue at their place of residence and may only be sued there. Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.