As of: April 2026 · COSIC – Custom Order Software Individually Crafted
These GTC apply to all contracts between COSIC (hereinafter "Contractor") and the customer (hereinafter "Client") for the provision of software development services and related services. Deviating conditions of the Client shall only apply if the Contractor has expressly agreed to them in writing.
The Contractor provides individually agreed software development services. The type and scope of services are determined by the respective offer or service description.
Offers by the Contractor are non-binding. A contract is concluded through written order confirmation or by commencing the provision of services.
The Client shall provide all information, access, and materials required for the provision of services in a timely manner. Delays due to lack of cooperation shall not be attributable to the Contractor.
Remuneration is based on the agreed offer. Unless otherwise agreed, invoices are due within 14 days of the invoice date without deduction. All prices are exclusive of statutory VAT.
Upon full payment, all intellectual property rights to the software individually created for the Client – including source code, documentation, and related materials – shall be transferred to the Client. The Client may use, modify, and reuse these works without restriction.
Excluded from this are general tools, libraries, and reusable components that the Contractor has developed independently of the assignment or uses across projects. The Client receives a perpetual, non-exclusive right to use these components within the scope of the delivered project. The Contractor may reuse these components in other projects.
Until full payment, all rights remain with the Contractor.
The Contractor warrants that the software fulfils the agreed functions upon delivery. The warranty period is 6 months from delivery. Defects must be reported in writing without delay. The Contractor has the right to rectification. No warranty is provided for defects caused by modifications by the Client or third parties.
The Contractor's liability is limited to intent and gross negligence. Liability for lost profits and consequential damages is excluded. The liability amount is limited to the agreed remuneration of the respective assignment. These limitations do not apply to personal injury.
Both parties undertake to keep confidential information of the other party secret and to use it exclusively for contract fulfilment. This obligation continues after the end of the contract.
The Contractor processes personal data exclusively within the framework of the Swiss Data Protection Act (DSG) and, where applicable, the GDPR. Details are regulated by a separate data processing agreement if required.
Contracts with a fixed scope of services end upon fulfilment. Ongoing contracts may be terminated by either party with 30 days' notice at the end of the month. The right to extraordinary termination for good cause remains unaffected. Services already rendered must be remunerated in any case.
In addition to custom software development, COSIC offers proprietary software products (e.g. NEATit) for purchase. Upon purchase, the customer receives a non-exclusive, non-transferable licence in accordance with the applicable licence terms.
The software is provided as a digital download. Activation is performed using a licence key delivered via email after purchase.
The free version is limited to a restricted number of files. A full licence removes this limitation.
Software products may be purchased as an annual subscription. The subscription renews automatically for the respective period unless cancelled before expiry.
Cancellation is possible at any time via the customer account at FastSpring and takes effect at the end of the current billing period. Amounts already paid are not refunded pro rata.
COSIC reserves the right to adjust prices for future billing periods. Price changes will be communicated by email at least 30 days before taking effect.
Alternatively, a perpetual licence may be purchased. This includes free updates until the next major version. A separate upgrade is required thereafter.
Payment processing is handled by FastSpring Inc. as Merchant of Record. FastSpring is responsible for billing, tax collection, and payment processing. By purchasing, you accept FastSpring's terms and conditions.
As a consumer residing in the European Union or the United Kingdom, you are generally entitled to withdraw from the contract within 14 days without giving any reason (Articles 9 et seq. of EU Directive 2011/83/EU on Consumer Rights, and the UK Consumer Contracts Regulations 2013).
Waiver of withdrawal right for digital content: By completing the purchase of a software download (e.g. NEATit), you expressly consent that the provision of the digital content begins immediately, i.e. before the end of the 14-day withdrawal period. You simultaneously acknowledge that you lose your right of withdrawal as soon as the provision of the content begins. This express consent is captured and logged in the FastSpring checkout. Legal basis: Article 16(m) of EU Directive 2011/83/EU and Regulation 37 of the UK Consumer Contracts Regulations 2013.
Customers residing outside the EU and the UK have no statutory right of withdrawal for digital software downloads, unless their national law provides otherwise. Refund requests will nevertheless be considered under our goodwill policy (see §17).
To exercise your right of withdrawal or to request a goodwill refund, contact FastSpring customer service or reach out to us directly at hallo@cosic.eu.
Refund requests are processed via FastSpring within 14 days of purchase. After this period, refunds are only granted for demonstrable technical defects that cannot be resolved.
Refunds for subscriptions relate to the current billing period. Elapsed usage periods are not refunded.
The Software uses open-source components under permissive licenses (MIT, BSD, Apache 2.0). Default AI models are commercially usable (Apache 2.0 / MIT). All AI models used by the Software are licensed under permissive open-source licenses (Apache 2.0, MIT) and are free for commercial use. Details are available in the integrated handbook.
Swiss law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the competent court at the Contractor's registered office. Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.